BamBamTastic Games, LLC (“BamBamTastic”, “we”, “us” or “our”) operates the website bambamtastic.com and the mobile game Find Serve Keep (FSK), published on Google Play and the Apple App Store under the developer name BamBamTastic Games. This policy explains what information we collect, why we collect it, who we share it with, how long we keep it, and the choices and rights you have.
It applies to the game, the website, and any support correspondence with us. If you do not agree with this policy, please do not use the game or the site.
1. Information we collect
1.1 Account information
If you sign in using Facebook Login or Sign in with Apple, we receive the information those services provide to us, which may include your name, email address, profile picture and a platform user identifier. Sign in with Apple allows you to hide your real email address; if you choose that option we receive only a relay address. We do not receive your Facebook or Apple password.
1.2 Device and identifier information
We collect device and other identifiers, including advertising identifiers, device model, operating system version, language, region and crash diagnostics. These identifiers are treated as personal information under the GDPR, the CCPA/CPRA and similar laws, and we describe them that way throughout this policy.
1.3 Location information
The game collects coarse location information. We use it to understand which regions our players are in, to make region-appropriate content and offers available, and for analytics. We do not collect precise GPS location for the purpose of tracking your movements. You can restrict or revoke location access at any time in your device settings.
1.4 Gameplay and usage information
We collect information about how you play, such as levels reached, in-game progress, session length, feature usage, and technical events including errors and crashes.
1.5 Purchase information
Purchases in FSK are processed by Apple or Google, not by us. We receive confirmation that a transaction occurred and what was bought, so we can deliver the item to your account. We never receive or store your full card number or bank details.
1.6 Information you send us
If you contact us for support, we receive whatever you choose to include — your email address, your message, and any screenshots or account details you provide.
1.7 Website information
Our website uses Google Analytics 4 to understand how visitors find and use the site. Analytics cookies are not set unless you accept them via the consent banner shown on your first visit. If you accept, Google Analytics collects a randomly generated identifier, pages viewed, approximate location derived from a truncated IP address, referring site, device type and browser. We have IP anonymisation enabled. If you reject, no analytics cookies are set and no analytics data is sent.
You can change your choice at any time using the Cookie Settings link in the footer of any page. Our web host also processes standard server request logs, including IP address, for security and reliability — this is not optional and is not used for tracking. If you submit a contact form, we receive the details you enter.
1.8 Cookies we use
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
bbt_consent_v1 | Us (local storage) | Remembers your cookie choice | 12 months |
_ga | Google Analytics | Distinguishes visitors | 2 years |
_ga_<id> | Google Analytics | Maintains session state | 2 years |
Only the first is set if you reject analytics. We use Google Consent Mode v2, which means analytics and advertising storage are set to “denied” by default and are only granted if you accept.
2. How we use information
- To create and maintain your account and let you sign in across devices
- To save and restore your game progress
- To deliver items you have purchased and to support those purchases
- To diagnose crashes, fix bugs and improve stability and game balance
- To understand aggregate player behaviour so we can improve the game
- To detect, prevent and investigate fraud, cheating and abuse
- To respond to your support requests
- To comply with legal obligations and enforce our Terms
Legal bases (for players in the UK, EU and EEA)
Where the UK GDPR or EU GDPR applies, we rely on: contract (providing the game and your account); legitimate interests (security, fraud prevention, product improvement, aggregate analytics); consent (where required, for example optional location access or personalised advertising identifiers, which you may withdraw at any time); and legal obligation (record-keeping, responding to lawful requests).
3. Who we share information with
We do not sell your personal information for money. We do share it with the service providers below so the game can function. Some of this sharing may be treated as “sharing” for cross-context behavioural advertising under the CPRA, and you may opt out (see section 6).
- Google Firebase — crash reporting, analytics and backend services. Firebase privacy
- GameAnalytics — gameplay analytics. GameAnalytics privacy
- Meta Platforms — only if you use Facebook Login. Meta privacy
- Apple — only if you use Sign in with Apple, and for App Store purchases. Apple privacy
- Google Analytics — website usage measurement, only with your consent. Google privacy
- Google Play — for distribution and purchases. Google privacy
We may also disclose information where we are legally required to, to protect our rights or the safety of others, or in connection with a merger, acquisition or sale of assets — in which case we will give notice before your information becomes subject to a different policy.
4. How long we keep information
| Category | Retention |
|---|---|
| Account and game progress | While your account is active; deleted within 30 days of a verified deletion request |
| Crash and diagnostic logs | Up to 90 days |
| Aggregate and de-identified analytics | Retained indefinitely; cannot be linked back to you |
| Purchase records | As required by tax and accounting law, typically 7 years |
| Support correspondence | Up to 24 months |
| Website analytics (if you consent) | 14 months, then automatically deleted by Google |
We may retain limited information for longer where necessary for security, fraud prevention or legal compliance, as permitted by Google Play policy.
5. Deleting your account and data
You can delete your FSK account and its associated data at any time.
- In the game: Settings → Account → Delete Account
- On the web: visit our Account & Data Deletion page, or email info@bambamtastic.com with the subject “Delete my account”
We will verify the request, delete your account and associated personal data within 30 days, and confirm by email. Purchase records and any data we are legally required to keep are retained as described in section 4. Deleting your account does not automatically refund purchases; refunds are handled by Apple or Google.
6. Your rights and choices
Everyone
You can withdraw or change your website cookie consent at any time via the Cookie Settings link in the footer. You can revoke location or tracking permissions in your device settings, reset or limit your advertising identifier (iOS: Settings → Privacy & Security → Tracking; Android: Settings → Google → Ads), disconnect Facebook Login from your Facebook settings, and delete your account as described above.
UK, EU and EEA
You have the right to access, correct, delete, restrict or object to processing of your personal data, the right to data portability, the right to withdraw consent, and the right to lodge a complaint with your local supervisory authority.
California
Under the CCPA as amended by the CPRA, you have the right to know what personal information we collect, use, disclose and share; to delete it; to correct it; to opt out of sale or sharing for cross-context behavioural advertising; to limit use of sensitive personal information; and not to be discriminated against for exercising these rights. We do not sell personal information for money. To opt out of sharing, or to exercise any right, email info@bambamtastic.com.
Other US states
Residents of states with comprehensive privacy laws — including Virginia, Colorado, Connecticut, Utah and Texas — have comparable rights of access, correction, deletion, portability and opt-out. Use the same contact address.
To exercise any right, email info@bambamtastic.com. We will respond within the time the applicable law requires (generally 30–45 days) and may need to verify your identity first. You may use an authorised agent where the law allows.
7. Children's privacy
FSK is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, contact info@bambamtastic.com and we will delete it.
In the UK and EEA, where the applicable digital-consent age is higher than 13 (up to 16 depending on the country), we do not knowingly collect personal information from users below that age without verifiable parental consent.
Note on store age ratings: a content rating such as “Rated for 3+” describes the suitability of the game's content. It is not a statement of our target audience and does not change the minimum age requirements in this policy or in our Terms.
8. Security
We use industry-standard safeguards including encryption of data in transit, access controls and reputable infrastructure providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant regulators as required by law.
9. International transfers
We are based in the United States, and our service providers may process information in the United States and elsewhere. Where we transfer personal data out of the UK or EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.
10. Changes to this policy
We may update this policy. We will change the “Last updated” date at the top and, where changes are material, give prominent notice in the game or on this site before they take effect.
11. Contact us
BamBamTastic Games, LLC
8815 Conroy Windermere Rd, Orlando, FL 32835, United States
Email: info@bambamtastic.com
For privacy questions or to exercise your rights, use the email address above with “Privacy” in the subject line.